How Can We Help You Today?

Creating an Account / Logging In

• 🌴 Do I need to create an account with Flicket to purchase tickets?
• 🌴 How do I login to Flicket to find my tickets?

Accessing Tickets

• 🌴 I can't find the email with my tickets. Am I able to get my tickets re-sent?
• 🌴 How do I download my ticket?
• 🌴 I can't download my tickets or see my QR code?
• 🌴 I entered the wrong email address when purchasing tickets - how can I fix this?

Event Day Queries

• 🌴 Do I have to print my ticket?
• 🌴 Why can't I download my ticket on my phone?
• 🌴 Soundsplash is today and I have lost my tickets - what do I do?

Upgrades / Tickets

• 🌴 Why can I only see festival tickets?
• 🌴 Can I buy a camping/vehicle pass ticket if I have already purchased a festival ticket?
• 🌴 Can I purchase an additional child ticket if I have already purchased tickets?

Ticket Naming

• 🌴 How do I name my tickets?
• 🌴 How do I change the name on my tickets?

Refunds / Swaps

• 🌴 I can no longer attend Soundsplash - Can I get a refund?
• 🌴 Can I swap my ticket for another ticket?

Contact

• 🌴 My question still hasn't been answered - how do I get in contact with someone?

Event Information

• 🌴 What are my ticket options?
• 🌴 Where is the camping & parking zone?
• 🌴 Auckland Return - Road to Raglan Bus
• 🌴 Book your entry time for Soundsplash!
• 🌴 Parking Options
• 🌴 Travel Options